How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...



Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



Patients are allocated a 10 minute appointment to see the GP.  

Please be aware that the GP is only able to address one problem during this period.

If you feel you will need more than 10 minutes, please request a double appointment.


Due to the negative feedback we have received from patients regarding the book on the day system we have run recently and after further discussion with the it has been decided to reduce the book on the day appointments and open up more pre-bookable appointments. 

We hope this will ease the problems experienced by patients.

If, however, you still feel this is still a failing system, please do talk to us and we will do our best to accommodate any constructive suggestions made by our patients.


Extended Access           

The NHS has introduced Extended Access Services which provides patients with 'out of hours' evening and weekend appointments with a GP or other healthcare professional - either at Hadlow Medical Centre or a nearby General Practice Hub.

The extended access services at Hadlow Medical Centre will be every Wednesday evening between the hours of 18.30 - 20.00 commencing Wednesday, 05 June 2019.

There will also be weekend and Bank Holiday extended access services available that we can book on your behalf, however, these will be limited and are being held at nearby General Practice Hubs.  

If you book an apppointment during the Bank Holiday and weekend services, you will be seeing an alternative GP, not a GP from Hadlow Medical Centre, however, these GPs will be able to access your records during the appointment timeframe.

improved access